Social Accountability in Mozambique

Empowering citizens in making Governments more accountable and transparent in the services they provide has gained more attention in the last few years both in the developing and in the developed world. At the basis of any such exercise, information and data collection activities play an important role.

SAMO stands for "Social Accountability in Mozambique" and the project, conducted in collaboration with the Ministry of Education of Mozambique, the World Bank and the Maputo Living Lab had the goal of collecting data about various procurement indicators of primary schools in the Moamba district, a rural area of Mozambique.

For this purpose we developed a data collection platform and a mobile application to conduct field work and collected 677 interviews.


Citizen involvement is critical for enhancing democratic governance, improving service delivery, and fostering empowerment. For these reasons many actors, among which the World Bank have started or are starting initiatives to empower citizens in making their Governments more accountable and transparent.

Such empowerment, however, can be exercised if an adequate level of awareness and know-how are shared with and by the citizens. This includes not only information about a specific situation or the current status of things in a specific sector (like, e.g., the status of schools in a rural area), but also know-how about the chain of responsibility and accountability.

In the project we developed an application based on a RoR server and on an Android client. In June 2012 we conducted in the region of Moamba (Mozambique) in June 2012 about primary schools in the region. The pilot, sponsored by the World Bank and aided by a platform -- called SAMo, Social Accountability for Mozambique -- we developed for the project, involved 677 citizens who commented on various procurement indicators meant to measure the efficacy of specific interventions in the region. Our contribution includes an updated report on the status of various schools in the region, some technical consideration about platforms for crowdsourcing data, and some initial steps to better understand the process of social accountability.


  • Ciaghi, A., Eshete, B., Molini, P., & Villafiorita, A. (2012). Social Accountability in Mozambique: an Experience Report from the Moamba District. In E-Infrastructures and E-Services on Developing Countries: Fourth International ICST and IEEE Conference, AFRICOMM 2012, Yaounde, Cameroon, November 12-14.

    Abstract BibTeX PDF
  • Ciaghi, A., Eshete, B., Molini, P., & Villafiorita, A. (2013). SAMo: Experimenting a Social Accountability Web Platform. In B. Thies & A. Nanavati (Eds.), ACM DEV (p. 17). ACM.

  • Project Logo

    Project Info

    • Type: The World Bank
    • Period: 2012-02-01 - 2012-06-01
    • Contact: Adolfo Villafiorita
    • Website:

    Project Team

    • Dirk Bronselaer ,
      Project Sponsor
    • Adolfo Villafiorita ,
      Project Management, Data Analysis
    • Aaron Ciaghi ,
      Platform Development, Data Analysis
    • Pietro Molini ,
      Android Development, Training
    • Birhanu Eshete ,
      Platform Development
    • Marco Battisti ,
      Experimentation Coordination
    • Eduardo Ali ,
      Interviewers Team 1 Coordination
    • Mohammad Tassin Sidi ,
      Interviewers Team 2 Coordination